Important Coronavirus (COVID-19) update and how it impacts our service:

(Tech support by phone is available for a small fee)

 

In response to the current situation with the Coronavirus (COVID-19) pandemic, all counties in the San Francisco greater Bay Area have imposed a shelter-in-place order for all citizens to avoid the spread of the virus.

This order remains in effect from March 19th until further notice and is subject to change, depending on circumstances. Only essential services are allowed to conduct business, and we are only allowed to leave our homes to go grocery shopping as needed.

 

Although many of you may disagree, audio/video installation services are not considered to be “essential” in the eyes of the county and state.

Therefore, as you may imagine, this greatly affects our ability to provided services to our customers since we cannot make house calls until the virus has been eliminated. We have had to put all scheduled appointments on temporary hold and we are unable to take on new customers.

 

We value the health and safety of our customers very much and we want to be able to help you in the best way possible. A large percentage of our clients are in the vulnerable age group (including us) or have compromised immune systems, so we don't want to take any chances while this virus is still active in our community.

 

Since we are a home-based business we are still here in the office to answer your inquiries and provide tech support over the phone. If you've lost your TV picture or audio, or have some other technical issue, Brad will try to diagnose the cause and walk you through to get you up and running again.

(There will need to be some customer participation.)

 

If Brad is able to solve your problem over the phone, there will be a minimal fee of $40.00, vs. the standard 2-hour minimum charge of $190 ($95/hr.) to drive to your home.  You can pay with a credit or debit card through our PayPal or SquareCash link on our website or you may do a bank transfer with Zelle if you are registered with them.

 

For any services that require in-home work, we are referring all new customers to Bear Technology, Inc., another family-owned business with as much experience as Brad does in this field of work. 

(Please see the bottom of this page for their contact information.)

We sincerely apologize for this inconvenience that is beyond our control and we wish good health to all of our customers. Stay safe and virus-free by keeping your social distance, washing your hands, and if you have to cough or sneeze, use a tissue or your upper sleeve and not your hand.

 

Thank you,

Brad and Lisa Melton

Home Audio/Video

 

NOTICE OF REFERRALS:

As of Monday, August 17, 2020, we are temporarily unable to service new residential customers (possibly until next year), so we have made arrangements to refer new callers to another very experienced local audio/video integrator in Brentwood, who is currently accepting new customers for in-home services.

If you have an urgent need for service or equipment installation, please call the following number:

 

BEAR TECHNOLOGY, INC.

Greg Ludwig – Mobile Phone (925) 234-1531

Office – (925) 634-0787

visit his website: www.beartechnology.net

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